FAQ

If you know your event date, we always recommend you book to save your date as soon as possible, however we require orders to be placed a minimum of 24 hours in advance of the requested delivery time
Orders that are cancelled more than 24 hours of the delivery time will be charged a $35 processing fee. Orders that are cancelled less than 24 hours before the delivery time will be charged 100% of the total invoice.
Our hours of operation are 7:00AM to 8:00PM, 7-days a week.
As of now, we offer drop off/ Delivery catering.
Delivery is free of charge for addresses in our delivery zone (10 miles radius from our Kitchen location). Kitchen location is: 3601 Vineland Rd, Orlando, FL 32811.
If your location is out of our delivery zone, please send us an email at myorder@pensee-party.com or call us at (407) 930 - 1202.